CANCELLATION POLICY

Nail Service Policies: Card policy: A card on file is required to book ALL NEW appointments. Your card will not be charged unless the policies below are violated. 1. Tardiness Policy: if you arrive 15+ minutes late to your service, I cannot guarantee the full scope of the service booked. At that point if you choose to reschedule, a rescheduling fee of 10% will be added onto your next service! 2.Notice Period: Please provide at least 72 hours' notice for any cancellations or rescheduling. Anything before the provided 72 hour time frame will not incur a late fee. If your appointment needs to be canceled anytime after the 72 hour time period please contact me directly @9312310623. 3. Late Cancellations: please provide a minimum 72 hour notice for any cancellations + rescheduling. Any later notice will incur a 50% charge of booked services. For a first time last minute cancelation. You will be charged 50% of the scheduled services. 4.. No-Shows: if you miss your appointment without the proper notice, you will be charged 50% of the scheduled services the first time Second time you schedule an appointment and are a no show, You will be charged 100% of the scheduled services and flag for future appointments. 5. Repeat Offenders: Clients with repeated late cancellations or no-shows may be required to prepay for future appointments. 6. Emergency Exceptions: I understand that emergencies happen. If something unforeseen comes up, please reach out as soon as possible so I can work with you and get your appointment rescheduled. 7. Client Contact Policy: when I'm at home, my focus is on my husband and family. I'll respond to appointment requests and questions weekdays from 9am-7pm and Saturdays from 10am-5pm. I'm unavailable on Sundays as I prioritize my mental health to ensure I can provide you with the best service possible. Thank you for understanding! 8. 7-day policy: if your nails at anytime within 7 days chip or break, they will be fixed free of charge ( up to 4 nails, anything outside of 4 will be $4 per nail to fix ) I understand that life can happen! If that is the case, please contact me as soon as possible so we can work together on getting you rescheduled. Thank you for respecting my policies + business. I look forward to having you in my chair! For any questions contact me @ 9312310623